Hospitality

10 Of Our Favorite Inspirational Quotes For The Hospitality World

Original article by Carrie Boucher , source

Need a bit of inspiration to get you through another day in the exciting (and sometimes stressful) world of hospitality? No problem, hosco.plus has you covered! There are a million billion inspirational quotes out there, but we’ve scoured the Internet for the best ones to hang above your desk at the hotel, restaurant, cruise ship or any other hospitality milieu you work in.

Consider yourself inspired:

1. “The best way to find yourself is to lose yourself in the service of others.” - Mahatma Gandhi

Really, who can argue with Gandhi? This quote reminds us during the most challenging times why we do our jobs. For many of us, hospitality is a true calling.

2. “The customer is never wrong.” - César Ritz

Take a cue from the master of modern hospitality himself, César Ritz. Use this as a mantra, to repeat before any guest interaction!

3. "Remember not only to say the right thing in the right place, but far more difficult still, to leave unsaid the wrong thing at the tempting moment.” - Benjamin Franklin

Benjamin Franklin was full of stellar advice, but we think this quote can be most appropriately applied to our line of work. Just as important as knowing the customer is never wrong? Never telling him he is wrong, even when tempted!

4. "Quality is never an accident. It is always the result of an intelligent effort." - John Ruskin

Ruskin was an art critic, but his words ring true across métiers. Remember this whenever you get the urge to rush through something.

5. “People will forget what you said. They will forget what you did. But they will never forget how you made them feel.” - Maya Angelou

The American poet speaks the truth on the importance of leaving guests with that elusive “warm, fuzzy feeling.”

6. “Great companies are built by people who never stop thinking about ways to improve the business.” - J. Willard “Bill” Marriott

Keep this bit of wisdom from the founder of Marriott Corporation in mind when you have a great idea at work. Make it happen!

7. "Your most unhappy customers are your greatest source of learning." - Bill Gates

Take it from one of the richest men in the world: unhappy customers are why we keep making progress, so we are lucky to have them. Ask yourself this next time you handle a complaint: what did I learn?

8. “Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do.” - Steve Jobs

Prepare yourself for a lifetime of hard work and long hours if you’ve chosen a career in the hospitality industry. Want to make it bearable? Follow Jobs’ advice and make each day count by putting in great work and nothing less. If you don’t love it, you may be in the wrong line of work!

9. “A vocabulary of truth and simplicity will be of service throughout your life.” - Winston Churchill

Known for his mastery of the English language, Winston Churchill could make anything sound good. Learn to communicate directly and effectively; it will earn you much respect in life and work. Think a short email doesn’t count? Think again. Write and say everything carefully.

10. “Take criticism seriously, but not personally. If there is truth or merit in the criticism, try to learn from it. Otherwise, let it roll right off you.” - Hillary Clinton

She may have lost the recent American presidential election, but she is still winning in the advice category. Learn from your critics, or let them go.

Top 5 Tips For A Successful Newsletter

Top 5 Tips For A Successful Newsletter

With the growing popularity of social media and ephemeral apps, many forget the importance of email. Did you know that 91% of consumers check their emails on a daily basis? No, email is not dead. It remains a great way to reach your customers. However, it is important to remember that the average user receives approximately 147 emails per day—and deletes about 48% of them. How can a business stand out from the crowd?

Above all, you must properly structure your newsletter. What is its goal? Do you want to increase your visibility, incite a purchase/conversion, or generate more subscribers or leads? Your objective will help you to craft the right type of newsletter for your subscribers.

Hotel Trends That Will Shape Guest Experience in 2017

Hotel Trends That Will Shape Guest Experience in 2017

Hotel Trends That Will Shape Guest Experience in 2017

So, what will this year’s trends in hotel guest experience bring? Deanna Ting, as elaborated for Skift the major trends for the hospitality industry in 2017.