Restaurant

8 Things You Need to do if You Want Your Restaurant to Succeed in 2018

8 Things You Need to do if You Want Your Restaurant to Succeed in 2018

8 Things You Need to do if You Want Your Restaurant to Succeed in 2018

No one is going to feel sorry for you if you were to tell them you have a difficult job working in a restaurant, regardless of your position — it’s understood and it comes with the territory. This industry is part career decision and part lifestyle choice, and it’s what we sign up for. If you prefer something a bit easier, there are plenty of professions out there with less stress that pay better. In exchange for the difficult task of creating a well-oiled-machined that every so often is known as a restaurant, is often an immense sense of gratification. We get to make people happy by giving them a chance to get away from the stress of everyday life within the doors of our restaurant — they are entrusting us to provide them with something special — something we’ve made for them. Customer service is something else special in our industry that our customers should and have come to expect. If you fail to deliver on these two fronts (service and product), chances are you’ve just lost a customer. As they always say out there in the business world, it’s a hell of a lot cheaper (and easier) to retain a customer than to have to go out and hunt for new ones. This is especially true this day in age where a bad customer experience isn’t just told to one’s friends and coworkers but is instead blasted all over the internet, often in places that can leave permanent scars.

How Online Reviews Can Make Or Brake Your Business [INFOGRAPHIC]

How Online Reviews Can Make Or Brake Your Business [INFOGRAPHIC]

Nowadays, what people say and write about your business on social media, discussion groups, industry forums or review sites has much more impact and influence than what brands convey in their owned media and advertising efforts.

The folks at Websitebuilder recently came up with a brilliant infographic that does a stellar job at summarizing some of the key elements and stats regarding how these reviews can make or break some businesses. We all know this in the travel and hospitality realm, with the likes of TripAdvisor, Google, Yelp and OTA sites such as Booking.com or Hotels.com, for example. But interestingly enough, and showing we are not alone in this mainstream phenomenon, you will see there are various other industries that must now deal with online reputation management.

Les PME pas assez réactives face à la cybercriminalité

 Les PME pas assez réactives face à la cybercriminalité

Les PME suisses ne sont pas protégées contre la cybercriminalité

Les PME suisses sont extrêmement mal équipées contre le piratage. Si elles sont toujours plus nombreuses à considérer la cybercriminalité comme une menace importante, seules 2,5% disposent d'une protection adéquate.

Dans l'économie suisse, aucun risque global n'a autant gagné en importance que la cybercriminalité. C'est ce que révèle un sondage représentatif de Zurich Assurances parmi les petites et moyennes entreprises. 12% des PME estiment que le piratage constitue pour elles un risque crucial, soit plus de quatre fois le chiffre de 2013. D'autre part, la proportion de PME qui s'estiment trop petites ou insignifiantes pour être la cible d'attaques électroniques a nettement baissé: 13% seulement présument qu'elles ne sont pas concernées.