Staff training enhances the capabilities of employees and strengthens their competitive advantage. Not only employees, management and organization would benefit from staff training, customers and guests benefit as well, because of the received quality products and services. (Sommerville 2007)
Staff training is the key function of motivating employees and increasing productivity in the business. (Mcclelland 2002 )

OUR STAFF TRAINING:

Thanks to an extensive operational background in hospitality and a SVEB certificate  (level 1 ), a qualification in adult education recognized throughout Switzerland, we believe to be highly skilled to deliver trainings in your property.

Training offers the opportunity to encounter and exchange ideas and points of view, to develop employees' competencies, share the company culture, promote the integration of new employees, create a team dynamic and guarantee a good working atmosphere.

We offer the following trainings:

  • Service attitude
  • Reservations and telephone reservations
  • Revenue management
  • Selling techniques: up-sell and cross-sell
  • Best practices: Check/in & check/out
  • Complains Handling
  • On the job training
  • Dress code & “savoir être”
  • Leadership
  • Team building – team spirit
  • Other trainings available on request

Training benefits:

  • Increases team spirit and employee motivation
  • Reduces employee turnover
  • Encourages employee self-development
  • Allows the employee to become productive more quickly
  • Leads to improved profitability through working processes